1. Return Overview
We want you to be completely satisfied with your purchase from Aura Soul Boutique. If for any reason you are not happy with your order, we offer a straightforward return process. Below is a quick summary of the key details:
| Return period |
30 days from the delivery date |
| Return processing time |
Within 3 to 6 business days of receiving the return |
| Restocking or repair fee |
None |
| Return address |
Please contact us at admin@aurasoulboutique.com to obtain the exact return address |
| Refund method |
Original payment method |
2. When We Accept Returns
We accept returns in the following cases:
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Order cancellation: You can cancel your order within 30 minutes of purchase, as long as it has not yet been processed. After this time, the order cannot be cancelled.
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Damaged on receipt: Did you receive a damaged product? Please contact us immediately. We will provide further instructions.
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Product defect or malfunction after use: In case of manufacturing defects or functional problems, we offer an appropriate solution such as a replacement or refund.
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Change of mind: If you regret your purchase, you can return the product in its original condition within 30 days. Return shipping costs are the customer's responsibility.
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Exchange: Want to exchange your product? Please contact us for instructions.
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Received wrong product: Received the wrong item? Contact us immediately and we will resolve the issue quickly.
3. How to Start a Return
To initiate a return, please follow the steps below:
Step 1: Contact us
Send an email to admin@aurasoulboutique.com with your order number and reason for return. Attach photos if necessary, especially in cases of damage or defects.
Step 2: Receive return instructions
Our customer service team will review your request and send you detailed instructions, including the return address and any additional steps.
Step 3: Send the product
- Pack the product carefully in its original packaging (if available) to avoid damage during transport.
- Ship the package using a trackable shipping method and send the tracking code to admin@aurasoulboutique.com. Without a valid tracking code, the return may be invalidated.
- Return shipping costs are the customer's responsibility unless the return is due to our error (see section 5).
Step 4: Inspection and refund
- After receiving the product, we will inspect its condition. If the product is damaged beyond normal inspection wear or the return does not meet the conditions outlined in this policy, the return may be rejected.
- If everything is in order, the purchase amount will be refunded to your original payment method within 3 to 6 business days. Processing time may vary depending on your bank or payment provider.
4. Return Conditions
To be eligible for a return, the following conditions must be met:
- The return must be initiated within 30 days of the delivery date.
- The product must be in its original condition, unused, and in its original packaging where possible.
- All tags, labels, and accessories that came with the product must be included.
- You must provide a valid tracking code when shipping the return. Returns without a tracking code may not be processed.
Depreciation for damage: If the product or packaging is damaged more than what is necessary to inspect the product, we may charge a depreciation fee or refuse the return. Please handle items with care when examining them.
5. Return Shipping Costs
Who pays for return shipping depends on the reason for the return:
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Returns due to our error (wrong product shipped, defective item, damaged in transit): We will cover the return shipping costs. You will not be charged for returning the item.
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Returns due to change of mind or personal preference: Return shipping costs are the customer's responsibility. The specific fee will depend on the shipping carrier you choose. We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Refunds
Once your return has been received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved refunds
If your return is approved, the refund will be processed and credited to your original payment method within 3 to 6 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.
Partial refunds
In certain situations, we may only issue a partial refund. This applies when:
- The product shows signs of use, wear, or damage beyond what is required to inspect the item.
- The product is returned without its original packaging, tags, or accessories.
- The product is returned outside the 30 day return window but within a reasonable timeframe and we choose to accept the return at our discretion.
Late or missing refunds
If you have not received your refund within the expected timeframe, we recommend the following steps:
- Check your bank account or credit card statement again, as refunds can sometimes take a few days to post.
- Contact your bank or credit card company, as processing times can vary.
- If you have completed both steps and still have not received your refund, please contact us at admin@aurasoulboutique.com and we will investigate further.
7. Exchanges
If you would like to exchange a product for a different item, please contact us at admin@aurasoulboutique.com with your order number and the item you would like instead. Our team will guide you through the exchange process.
Exchanges are subject to product availability. If the requested item is out of stock, we will offer you the option of a refund or an alternative product of equal value.
8. Non Returnable Items
Certain items cannot be returned or exchanged. These include:
- Gift cards and store credit vouchers
- Products that have been personalised, customised, or made to order
- Items marked as final sale or non returnable at the time of purchase
- Products that have been used, altered, or are not in their original condition (unless defective)
- Intimate or hygiene related products that have been opened or used, for health and safety reasons
If you are unsure whether your item qualifies for a return, please contact us before shipping it back.
If you have any questions about our return policy or need help with a return, exchange, or refund, please don't hesitate to get in touch:
